Reference

Open Legal terms before your account

Our Legal page puts account terms, wallet rules for DANA, OVO, GoPay and QRIS, and access conditions in one place before you open your account.

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permata123 Open Legal terms before your account
CONTACT ROUTES

Check Legal help through support

Legal questions need a clear route, not guesswork. We keep account and wallet questions separate from general lobby chat so your request reaches the right team. Use live chat for quick checks, WhatsApp when you need to attach screenshots, and email for document changes or written requests. Support is available 10:00-02:00 WIB, and legal-related messages are logged against your account ID for follow-up.

Team online

Live chat

Use live chat from the footer after login when you need a fast reading of account terms, login access, or wallet status. We may ask for your account ID before discussing personal details.

WhatsApp support

Send screenshots through WhatsApp when a Legal question involves DANA, OVO, GoPay or QRIS proof. Keep the payment reference visible, and cover unrelated personal data before sending the image.

Email requests

Use [email protected] for written requests about name correction, account records, data updates, or terms clarification. We reply with the account step required before any change is processed.

ACCOUNT HANDLING

Browse how we handle Legal data

Legal handling is tied to the account actions you take: registration, login, wallet use, support contact, and access to categories such as Sic Bo, Aviator, Bingo and Basketball Betting.

Data collection

We collect account details you submit, device signals from login sessions, wallet references, and support messages. These records help us confirm account ownership and answer Legal questions linked to your activity.

Cookie use

Cookies help keep your session active, remember language display, and detect repeated login attempts. You can clear browser cookies, but you may need to log in again and verify access.

Account security

Password resets, mobile checks, and unusual-login reviews are handled before we discuss private Legal records. If your device changes, we may ask you to confirm account details through support.

Record retention

We retain wallet and support records for the period needed to manage disputes, comply with internal checks, and maintain account history. Older records may be archived with limited staff access.

Change requests

Ask support to update a misspelled name, contact detail, or account record. We may request a matching DANA, OVO, GoPay or QRIS reference before changing wallet-related details.

Access questions

If local access rules affect your account, we explain the next account step through chat or email. Eligibility depends on local law and is available only where local law permits.

Start with common Legal answers

This FAQ focuses on Legal terms that affect your account, wallet records, support contact, and data handling. It is not a general lobby page. If your question depends on a specific transaction or login session, contact us with your account ID, payment rail, and the time of the issue in WIB so we can read the correct record.

The account terms apply once you create your profile, confirm your mobile number, and use the wallet or lobby. Access and eligibility depend on local law and are available only where local law permits.

We record transaction references from DANA, OVO, GoPay and QRIS to match account activity, answer disputes, and check name consistency. Support may ask for proof when a record needs manual reading.

Yes, contact live chat, WhatsApp, or [email protected] with your account ID and the detail you want corrected. We may require a matching wallet reference before changing payment-related account data.

We place updated wording on this Legal page and may point you to the relevant account step through support. If a change affects wallet handling, we explain the payment context in plain language.

We may pause private account discussion until you confirm identity through the current account flow. On mobile, check Account > Security, then contact support if the device or session is not yours.

Yes, the same account access rules cover categories such as Sic Bo, Aviator, Bingo, Royal Fishing and Basketball Betting. Availability still depends on local law and is available only where local law permits.

Use email for written disputes, especially if you need a dated reply. Include your account ID, the relevant DANA, OVO, GoPay or QRIS reference, and any support chat time in WIB.

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