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Open the Privacy Policy for Your Account

We explain what we collect, why we collect it, and how you can ask us to change or delete the details tied to your account.

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REQUEST CHANNELS

Open a Privacy Request With Us

A privacy request should move quickly, so we keep the contact paths simple. Use live chat, email, or WhatsApp with your registered email and the exact change you want, and we will verify the account before touching any stored record. Our team works 09:00-23:00 WIB, which helps when you need a correction after switching from Android to desktop or after logging in from a shared device. We keep the process narrow so the right data changes and the rest stays untouched.

Team online

Live Chat

Send the account email, your request type, and the device you used. We answer from 09:00-23:00 WIB, verify the login trail, and then help with access, correction, or deletion steps.

Email

Write to our privacy mailbox when you need a data copy or a change to stored details. We check the message against your registered email before we move the request forward.

WhatsApp

Message us from the phone number tied to your account if a browser session, cookie, or device log needs checking. The same 09:00-23:00 WIB team handles it.

HANDLING STANDARDS

Browse How We Handle Your Data

We handle privacy data in a narrow way: cookies store session state, device logs help us spot strange sign-ins, and support history stays attached to the account that asked for help.

Data Scope

We collect only the details needed for login, wallet matching, fraud checks, and support follow-up. That usually means your email, phone number, device type, session history, and the payment confirmation trail linked to DANA, OVO, GoPay, or QRIS.

Cookie Use

Cookies remember your language choice, session state, and whether a device has already passed a fresh sign-in check. You can clear them in Chrome, Safari, or Android browser settings, but some saved preferences will disappear.

Device Checks

When you switch from Android to iPhone or move to desktop, we may ask for a new verification step before sensitive edits. That helps us spot account takeovers, recycled SIM use, and unusual browser fingerprints.

Retention

Support messages, login logs, and payment references stay only as long as we need them for account handling, dispute checks, and legal duties. After that, we remove them or turn them into records that no longer identify you.

Request Changes

You can ask for a correction, deletion, or copy of your stored data through live chat, email, or WhatsApp. We confirm the account email first, then act under the rule that applies in your region.

Contact Path

If a record looks wrong, send the exact field, the old value, and the new value. That lets us update the right entry faster, whether it is a contact detail, session flag, or wallet reference.

Explore Common Privacy Questions Here

These answers cover the main things people ask before opening an account: what we collect, how long we keep it, how cookies work, and how you can request changes. We keep the wording short so you can check the key points on mobile or desktop without searching through the whole page. If local law changes what we can provide, we follow the rule that applies to your region and keep the rest of your record intact.

We keep the details needed to create and protect your account: email, phone number, device type, login time, and the payment trail that matches DANA, OVO, GoPay, or QRIS activity. We do not collect more than the form requires.

Cookies help us remember your session, language setting, and whether your device already passed a fresh sign-in check. If you clear them, we may ask you to log in again and confirm the device once more.

Yes. Send a request through live chat, email, or WhatsApp, and use the account email you registered with. We verify the match first, then provide the copy or process the change allowed in your region.

We keep logs only for as long as they are needed for account handling, support follow-up, dispute checks, and legal duties. After that, we remove them or turn them into records that no longer identify you.

No. Those payment rails only add confirmation data that helps us match the transfer to your account. We keep that trail limited to the settlement and support steps needed under local law.

Share the exact field, the current value, and the value you want us to use. That helps us update contact details, device flags, or wallet references without touching unrelated records.

Access depends on local law and is available only where local law permits. If your region allows it, the same privacy terms apply on desktop, Android, and iPhone sessions.

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